Customer Support Department

No matter how you reach us, Thaigem.com quickly answers all questions, helping you make the right choice.

Telephone Customer Support

Call +66 39 344-771, Monday to Friday to speak to one of our friendly Customer Support Representatives. When calling please have your order reference number available so our Customer Support Representative can assist you in a more rapid manner. Only available during Thai Business Hours 08:30–17:30 (20:30–05:30 EST).

Email Customer Support

Email our friendly Customer Support Department at support@thaigem.com. We respond to all emails within 24-hours of receipt.

Note To AOL Users

Please make sure that your mail filters are off or set to accept mail from Thaigem.com. If you have sent an email to us and not received a reply in a timely manner, please use our secondary email account (AOL mail filters are from time to time rejecting emails sent from our mail server).

Suggestion Box

Thaigem.com thrives on customer feedback. Email support@thaigem.com to tell us how we can improve.